a customer is our most important visitor…not dependant on us…we are dependant on them…not an interruption on our work…the purpose of it…not an outsider of our business…part of it…we are not doing them a favour…they are giving us a favour and an opportunity…

m gandhi

recruit for attitude and desire

tools systems processes for success

train show explain

listen include

permission to try permission to fail

challenge

recognise and reward

who are they

which ones matter

do we all agree

who looks after who

who have we forgotten

how can they help