who am i
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education
curtin university business
leadership wa signature program
skills
change management project management
transformation
leadership people and engagement
value chain and organisational design
agile waterfall and hybrid approaches
human centric design, value mapping
management systems
customer service & stakeholder relations
regulation compliance governance
health ,safety & environment (incl. ESG)
revenue growth financial improvements
facilitation and training
technology implementation
marketing and campaigns
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roles
customer service manager
executive & group manager (HR, logistics & fleet, service, facilities management)
state & international manager
group manager
business development
project change manager
industries
regulation
utilities & renewables
telecommunication
management systems
facility management transport & logistics
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philosophy
seek easy not hard
remove non value increase value
outcomes from process
engage people
go at 80%
get a little done rather than a lot started
listen to everyone then listen to yourself
calculate the risk
org silos aren’t negative fire them up
non financial benefits will become financial benefits