general manager, business development, profit and loss, project management, customer service, digital, strategy & change management

business case development, use cases, benefits models, market evaluation, procurement, partner relationships and onboarding

workshops, coaching, training, and facilitation to get those in the business, who know the most about the business, to achieve

service experience & improvement, support tool development, self-service, call centres, complaint and escalation management, CRM systems, journey mapping, customer experience, product development

absences, delay for new hires, short-term gaps, workload peaks, special projects, temp support, extra hand

assignments from 1 week to 3 months